Please review the following order agreement form as it serves as your final order confirmation. All custom, made to order, and ready to ship items are final sale once the order has been placed and / or put into production. Payment is made in full at the time the order is placed. If for any reason you wish to cancel, there is a 24-hour grace period between your order and the commencement of shipping and production. Once your order has been put into production, no order changes can be made. Once the 24-hour grace period has passed, the order is considered final sale. If you placed this order mistakenly or need to cancel within 24 hours of the time the order was placed, please contact projects@cultheir.com and your order will be cancelled or refunded.

We personally inspect every item to ensure that it meets our quality standards. All made to order items ship via our delivery partner with white glove service. Cultheir will not be held responsible for any damages after the item(s) have left our showroom/warehouse. It is the responsibility of the recipient to inspect all items before signing the bill of lading or allowing the driver to leave. Should you discover any damage after the delivery has been accepted without notating on the bill of lading, we will not be able to file a damage claim with the appropriate company. Cultheir will accept responsibility for defective or damaged products if it is determined to be a manufacturing issue.